Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Printer Vive handles consultation cancellations and refund requests. Our goal is to maintain transparency, fairness, and clarity for all customers.

1. Cancellations

You may cancel a scheduled consultation at any time before the confirmed guidance has been delivered. Cancellation requests submitted after guidance has already been provided or completed may not be eligible for a refund.

2. Refund Eligibility

• Full refund if cancellation is requested before guidance or consultation begins.
• No refund once consultation guidance has been delivered.
• Approved refunds will be issued to the original payment method.

3. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact Printer Vive and include the following details:

• Your full name
• Contact email address
• Phone number used during booking
• Consultation date or request details

Providing accurate information helps us review and respond to your request quickly.

4. Refund Processing Time

Once approved, refunds are typically processed within 5–10 business days. Your bank or payment provider may require additional time to reflect the refund in your account.

5. Non-Refundable Services

• Completed consultations and guidance already delivered
• Services provided free of charge or promotional consultations
• Requests submitted after consultation completion

6. Service Scope Clarification

Printer Vive provides consultation and guidance services only. We do not perform hardware repairs, remote access, or direct device servicing.

7. Contact Information

For cancellation or refund requests, please contact:

Printer Vive
Email: info@printgrear.com
Phone: 0800-912-5370